a. Your stay in our care 

We will provide you and your family with details about the services we provide and answer some of the questions you might have about your stay. We pride ourselves on creating a friendly, caring environment in our hospital, with our committed staff providing treatment and care tailored to meet the individual needs of you and your family. 

Our promise to you 

 

 

b. Our promise to you

We understand that any illness can be worrying for patients, carers and their families, and that it can affect family, work and social life. With this in mind, we promise we will work with you and your carer to provide and plan the best possible care and treatment by: 

i. Providing information for you and your family about how to help with your recovery, especially when you return home

ii. Involving you as an equal partner at all times.

 

 

c. It’s okay to ask 

Don’t be afraid to ask if you don’t understand something. We want you to play an active part in your care and treatment. Communicating and understanding Good communication is vital, as we want you to understand what is happening with your care at all times. It is important that you understand any tests or treatment you need, so that you can give your permission for these to take place and you have the right to understand what your care involves. We will explain any tests or treatment you need and may ask you to sign a consent form in some cases. If you have any questions about your treatment, a member of staff will be happy to answer them – it’s okay to ask.

 

 

d. Comments, compliments and suggestions 

We welcome all forms of feedback about our staff and services. Your compliments, or concerns, help us to make improvements to the services we provide. We also carry out short patient surveys and you may be asked to complete one of these.

 

 

e. Valuables 

We strongly advice you not to bring large amounts of money, pension book, valuables things or cherished items into the hospital. 

In case of any lost, damage of your valuable items hospital authority will not responsible.

 

 

f. Privacy and dignity

Privacy and dignity for all is something we firmly believe in. Providing same-sex accommodation is an important part of this and during your stay you will be cared for with patients of the same sex as you. 

Safeguarding your privacy and dignity applies to all aspects of hospital care. However, in exceptional circumstances (for instance where the patient needs very specialised or urgent care), providing such care for the patient may have to take priority. Where mixing does occur, it must be in the interest of all the patients affected. 

 

 

g. Your care team 

Throughout your stay your care will be provided by a team that may consist of the following: 

i. Doctors

ii. Nurses

iii. Therapists e.g. occupational or physiotherapist

iv. Social Services

v. Other agencies/ professionals depending on your individual need 

If you would like your carers to be involved in your care during your stay please discuss this with the care team on the ward who will be able to agree your care plans with you and your carers

 

 

h. Training

All of our hospitals provide training placements for students from healthcare professions.

We will give training to professional students .

We are conducting CME programme for doctors, Regular training to our staff to upgrade knowledge and many other such helpful programme.

 

 

i. Patient food services 

The hospital provides three meals each day and snacks are available throughout the day on request. If you need assistance to eat, our staff will always be available to help you. Please ask a nurse if you have any questions about your meals or diet.

Our expert dietician team will give you proper diet chart for your speedy health recovery.

 

 

j. Infection prevention and control

We take infection control very seriously – all patients and visitors must wash their hands at available sinks or use the alcohol gel at various points throughout the hospital. Visitors must not sit on beds – they should use the chairs provided. Thank you for your consideration on these points – it all helps us to prevent infection. 

We would encourage you to ask your carers and staff if they’ve washed their hands. They will expect it, and by doing so you’re helping to control infection. If you have any concerns or questions on this topic, please speak to a nurse who will be able to support you further. 

 

 

k. No smoking 

We have a strictly no smoking policy. Patients and visitors must not smoke in the building or the grounds at any time. 

 

 

l. Fire safety 

In the event of a suspected fire, an alarm will sound. Please follow the instructions given by hospital staff who are regularly trained in fire and evacuation procedures. The fire alarms are also tested weekly. If you smell smoke or see a fire, please contact a nurse/member of staff immediately. Do not attempt to put the fire out.

 

 

m. Patient Information

The Data Protection Act (1998) protects people’s personal privacy rights. NHS staff must ensure that information held about you, both manually and electronically, is secure and can only be accessed by authorised staff. 

Your case notes may need to be shared with other professionals who contribute to your care, such as Social Services. In this case, we follow a strict code of conduct to protect your confidentiality. 

We need your permission to share your information with any other person, including your family members.

i. Discharge

ii. If the patient requires support on discharge from hospital you should be asked if you are willing and able to care for them. This will include a discussion about how much help you can provide and how often. You should also be given information about the carer assessment process.

iii. You and the patient should be given both verbal and written information and any relevant information about future care.

iv. An assessment for NHS continuing care will be carried out where appropriate - you should be kept informed about this.

v. If the patient lacks mental capacity, you may be able to make certain decisions about health and welfare matters if you have a Lasting Power of Attorney (LPA) for that purpose. If there is no LPA the law requires professionals to act in the patient’s ‘best interest’ and you should be involved in the decision-making process.

 

 

n. Car parking 

The hospital offers free of charge car parking for patients and visitors. There are also allocated disabled spaces where required.